FAQ
Is Celebox Halal?
Yes, Celebox is Halal-Certified.
How do I place an order?
Order Online: www.celebox.com.sg
WhatsApp Us: +65 6235 2281
Call Us: +65 6235 2281
Email Us: enquiry@celebox.com.sg
When is my delivery date?
We will ensure your order is delivered on your chosen date during checkout. If you have not selected a date yet, our salesperson will contact you to arrange it.
What are your hotline opening hours?
Monday - Thursday, 9AM - 7PM
Friday, Saturday, Sunday & PH, 9AM - 6PM
I have checked out my order as guest but have keyed in wrong details of my delivery address/email/contact number, how do I amend?
If you have entered incorrect delivery information, let us know via email or phone at least 3 days before the delivery date to make changes.
What are your delivery charges?
We deliver island wide for a minimum order of $120 ($130.80 with GST), for a fee of $20 ($21.80 with GST) per location.
Additional surcharge of $10 ($10.90 with GST) is applicable for the following locations:
Central areas denoted by the first 2 digits of the postal code:
- Robinson – 01, 04, 05, 06, 07, 08
- Marina Square – 03, 17
- Orchard – 22, 23, 24
- Bras Basah – 18, 19
Offshore areas:
- Jurong Island and Sentosa
What are your delivery timeslots?
9AM - 12PM (+/- 30mins) OR 12PM - 4PM (+/- 30mins)
Can I get my order delivered at a specific time?
For orders before 9am, our delivery charge is $45 ($49.05 with GST) (+/- 30mins)
For a specific timing delivery between 9am-5pm, our delivery charge is $40 ($43.60with GST) (+/- 30mins)
Do you do deliver on Public Holidays and Sundays?
Yes, we deliver Monday to Sunday, Public Holidays included!
Do you offer self-collection?
You can collect your treats at 1 Enterprise Road Singapore 629813 from 9am to 5pm.
What is the difference between pointed Ang Ku Kueh and flat Ang Ku Kueh?
Pointed symbolises a baby boy, while flat represents a baby girl.
How should I store my items?
Store at room temperature for up to a day or in a chiller (0°C to 4°C) for up to two days.
What are the payment modes you accept?
We accept PayNow, bank transfer, and credit card. For PayNow, please email enquiry@celebox.com.sg or WhatsApp us at +65 6235 2281 with your screenshot of payment transaction.
How do I apply my discount code?
Apply the code at the checkout page. Contact us on WhatsApp at +65 6235 2281 if you need assistance.
What is the lead time for customised cards?
Please order at least 3 days in advance.
I have received an E-Voucher. How do I redeem Celebox’s E- Vouchers?
- Scan the QR code
- Fill in your voucher number and details
- Select one of our 7 outlets for redemption
- Choose your preferred date and time for collection
- Submit the form
- Stay tuned for our E-Order Confirmation to your email!
Kindly provide at least 3 working day’s notice for collection.
When will the E-Voucher expire?
Vouchers are valid for 6 months from the purchase date and will not be refunded if not redeemed.
What should I do if the recipient is not at home during delivery?
We can arrange redelivery to the correct address for an additional $20 ($21.60 with GST) charge, subject to availability.
Will I be able to split my order for different collection dates?
Contact our hotline for or email us at enquiry@celebox.com.sg for special arrangements. Do include your name, contact no and Order ID!
Can I change or cancel my order after my order is confirmed?
For cancellations, please view our cancellation policy here.