FAQ
Is Celebox Halal?
Yes, Celebox is Halal-Certified.
How do I place an order?
Order Online: www.celebox.com.sg
WhatsApp Us: +65 6235 2281
Call Us: +65 6235 2281
Email Us: enquiry@celebox.com.sg
When is my delivery date?
We will ensure your order is delivered on your chosen date during checkout. If you have not selected a date yet, our salesperson will contact you to arrange it.
What are your hotline opening hours?
Monday - Thursday, 9AM - 7PM
Friday, Saturday, Sunday & PH, 9AM - 6PM
I have checked out my order as guest but have keyed in wrong details of my delivery address/email/contact number, how do I amend?
If you have entered incorrect delivery information, let us know via WhatsApp, email or call at least 3 days before the delivery date to make changes.
What are your delivery charges?
We offer island-wide delivery every day, starting at $20. Here are your options:
-
Standard Delivery (for all products exclud. Pandora):
4 hour time range, 9am - 12pm OR 12pm to 4pm (+/- 30 mins)
Delivery charge: $20 ($21.80 w/ GST)
CBD and Offshore Areas: $30 ($32.70 w/GST)
Min. order of $120 applies for delivery.
-
Specific Delivery (for all products exclud. Pandora):
Specific Timing Delivery and Early Morning Delivery 8:00am onwards
(+/- 30mins)
Delivery charge $40 ($43.60 w/GST)
CBD and Offshore Areas: $50 ($54.50 w/GST)
Subject to availability
Min. order of $120 applies for delivery.
-
Standard Delivery (for Pandora Party Platters):
1 hour time range from 9am to 6pm (+/- 30mins)
Delivery charge $30 ($32.70 w/GST)
CBD and Offshore Areas: $40 ($43.60 w/GST)
Min. order of $120 applies for delivery.
-
Specifc Delivery (for Pandora Party Platters):
Specific Timing Delivery and Early Morning Delivery 8:00am onwards
(+/- 30mins)
Delivery charge $45 ($49.05 w/GST)
CBD and Offshore Areas: $55 ($59.95 w/GST)
Subject to availability
Min. order of $120 applies for delivery.
Delivery Additional Surcharges:
-
Central Area: Applies too Robinson, Marina Square, Orchard, and Bras Basah.
Central areas denoted by the first 2 digits of the postal code:
- Robinson – 01, 04, 05, 06, 07, 08
- Marina Square – 03, 17
- Orchard – 22, 23, 24
- Bras Basah – 18, 19 - Offshore Delivery: Applies to Jurong Island and Sentosa.
Can I get my order delivered at a specific time?
Yes, here are your delivery options:
- Early Morning Delivery: For orders before 9am, $45 ($49.05 with GST) (+/- 30mins)
- Specific Timing Delivery (for Baby Full Month Boxes): Select a 1 hour time range between 9am - 5pm: $40 ($43.60 with GST) (+/- 30mins)
Do you do deliver on Public Holidays and Sundays?
Yes, we deliver Monday to Sunday, Public Holidays included!
Do you offer self-collection?
You can collect your treats at 30B Quality Road #02-00 Singapore 618826 from Mon - Sun 9:00AM - 5PM.
What is the difference between pointed Ang Ku Kueh and flat Ang Ku Kueh?
Pointed symbolises a baby boy, while flat represents a baby girl.
How should I store my items?
Store at room temperature for up to a day or in a chiller (0°C to 4°C) for up to two days.
What are the payment modes you accept?
We accept PayNow, bank transfer, and credit card. For PayNow, please email enquiry@celebox.com.sg or WhatsApp us at +65 6235 2281 with your screenshot of payment transaction.
How do I apply my discount code?
Apply the code at the checkout page. Contact us on WhatsApp at +65 6235 2281 if you need assistance.
What is the lead time for customised cards?
Please order at least 3 days in advance.
I have received an E-Voucher. How do I redeem Celebox’s E- Vouchers?
- Scan the QR code
- Fill in your voucher number and details
- Select one of our 7 outlets for redemption
- Choose your preferred date and time for collection
- Submit the form
- Stay tuned for our E-Order Confirmation to your email!
Kindly provide at least 3 working day’s notice for collection.
When will the E-Voucher expire?
Vouchers are valid for 6 months from the purchase date and will not be refunded if not redeemed.
What should I do if the recipient is not at home during delivery?
We can arrange redelivery to the correct address for an additional $20 ($21.60 with GST) charge, subject to availability.
Will I be able to split my order for different collection dates?
Contact our hotline/WhatsApp at +65 6235 2281 for or email us at enquiry@celebox.com.sg for special arrangements. Do include your name, contact no and Order ID!
Can I change or cancel my order after my order is confirmed?
For cancellations, please view our cancellation policy here.