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Customer Care

1. How do I place an order?
You can order via the following channels:
- Online: www.celebox.com.sg
- Hotline: +65 6235 2281
- Email: enquiry@celebox.com.sg

2. When is my delivery date?

It will be delivered as per the delivery date you have chosen before checking out. If there is no delivery date chosen, our salesperson will give you a call to arrange, subject to availability. 

3. What are your hotline/order desk hours?

Our hotline/order desk operating hours are from Monday to Sunday 9AM – 7PM.

4. Is my order confirmed? I have not received any delivery confirmation.

Please contact us if you have not received any delivery confirmation email or SMS. Do email us at enquiry@celebox.com.sg with your order ID or call our hotline for assistance.

5. I have checked out my order as guest but have keyed in wrong details of my delivery address/email/contact number, how do I amend?

Please either call the hotline during our operating hours or send an email to us if you need to make any amendments.

Do take note that orders cannot be changed 3 days before the delivery date.

For cancellation received 2 days prior to the event date, a 50% charge will be incurred. 

6. How much are the delivery charges? Do you deliver island wide?
A minimum order of $120 (before GST) is require for delivery arrangement, unless otherwise stated.

**E-voucher purchase doesn't include in the required minimum spending**

Delivery fee are chargeable at $20 (before GST) per location. Please note that an additional surcharge of $10 is applicable for the following locations:
Offshore areas:
- Jurong Island

- Sentosa

Central areas denoted by the first 2 digits of the postal code:
- Robinson – 01, 04, 05, 06, 07, 08
- Marina Square – 03, 17
- Orchard – 22, 23

- Bras Basah – 18, 19

Delivery timeslot as follow:
- 9AM - 12PM (+/- 30mins)

- 12PM - 4PM (+/- 30mins)

An additional surcharge of $15 (before GST) will be incurred for delivery before 9AM (+/- 30mins) & $20 (before GST) for specific time of delivery (+/- 30mins).

*Delivery fee are chargeable at $10 (before GST) per location for multiple deliveries with min. 10sets order in total. Offshore/CBD delivery surcharge may apply. Delivery timeslot will be in between 9AM - 5PM (+/- 30mins). 

7. Do you do delivery on public holidays?

Yes, we do!

8. Do you offer self-collection?

Yes. You can pick up your orders either at 1 Enterprise Road Singapore 629813 from 9.00AM to 5.00PM or Umi Sushi outlets (redemption of e-voucher’s gift boxes only) from 11.30AM to 7.00PM.

List of Umi Sushi outlets available for collection (redemption of e-voucher’s gift boxes only):
- Hougang 1
- Seletar Mall
- Waterway Point
- North Point City
- Mount Alvernia Hospital, closed on Sun & PH
- Ang Mo Kio Hub

- East Point Mall

9. What is the difference between pointed Ang Ku Kueh and Flat Ang Ku Kueh?
In tradition, Pointed Ang Ku Kueh – Boy and Flat Ang Ku Kueh – Girl.

In modern generation, Pointed Ang Ku Kueh will be used for both genders.

10. How should I store the item?
- Room temperature (in well ventilated condition) – 1 day
- Chiller (between 0°C to 4°C) – up to 2 days

11. What are the payment modes available?

We accept PayNow, bank transfer and Credit Card.

12. Where do I submit the proof of payment for PayNow or bank transfer?

Kindly email in to enquiry@celebox.com.sg with your order ID and attached the screenshot of the payment receipt. 

13. How do I utilize discount code?

Please key in the discount code at the checkout page. Do contact us if you faced any difficulties.

14. How long will I need to order in advance for customize card?
All orders with customize card will require at least 5 days in advance.
Add-ons of customize card as follows:
- Customize Card (without photo) cost $1 per pc

- Customize Card (with photo) cost $2 per pc

15. How do I redeem gift voucher?

Via QR Code provided on the voucher or call our hotline to redeem your gift voucher.

16. When will my gift voucher expired?

Gift voucher will expire 6 months from the date of purchase. All unclaimed gift voucher will not be refunded.

17. What happened if your receiver is not at home?

According to the Terms & Conditions, we will call the recipient and obtain acknowledgement from he/she, the package will be hung at their door and image will be taken as a proof of delivery.

If there is no respond via phone call, no show/collection upon delivery, there will be no exchange or refund. Redelivery will be charged at $20.00 per trip.

18. What happened if I provide the wrong delivery address?

An additional charge of $20 will be incurred for redelivery to new delivery address.

19. Will I be able to spilt on the collection date?

Please call our hotline for special arrangement.