FAQ

Is Celebox Halal?
Yes, Celebox is Halal-Certified.

How do I place an order?

Order Online: www.celebox.com.sg
WhatsApp Us: +65 6235 2281
Call Us: +65 6235 2281 
Email Us: enquiry@celebox.com.sg

When is my delivery date?

We will ensure your order is delivered on your chosen date during checkout. If you have not selected a date yet, our salesperson will contact you to arrange it.

What are your hotline opening hours?
Monday to Sunday, 9am - 7pm. Call us at +65 6235 2281!

I have checked out my order as guest but have keyed in wrong details of my delivery address/email/contact number, how do I amend?

If you have entered incorrect delivery information, let us know via email or phone at least 3 days before the delivery date to make changes.

What are your delivery charges?
We deliver island wide for a minimum order of $120 ($129.60 with GST), for a fee of $20 ($21.60 with GST) per  location.

Additional surcharge of $10 ($10.8 with GST) is applicable for the following locations:

Central areas denoted by the first 2 digits of the postal code:
- Robinson – 01, 04, 05, 06, 07, 08
- Marina Square – 03, 17
- Orchard – 22, 23, 24
- Bras Basah – 18, 19

Offshore areas:
- Jurong Island and Sentosa

What are your delivery timeslots?
9AM - 12PM (+/- 30mins) OR 12PM - 4PM (+/- 30mins)

Can I get my order delivered at a specific time?
For orders before 9am, our delivery charge is $45 ($48.60 with GST) (+/- 30mins)
For a specific timing delivery between 9am-5pm, our delivery charge is $40 ($43.20 with GST) (+/- 30mins)

Do you do deliver on Public Holidays and Sundays?
Yes, we deliver Monday to Sunday, Public Holidays included!

Do you offer self-collection?

You can collect your treats at 1 Enterprise Road Singapore 629813 from 9am to 5pm.

What is the difference between pointed Ang Ku Kueh and flat Ang Ku Kueh?

Pointed symbolises a baby boy, while flat represents a baby girl.

How should I store my items? Store at room temperature for up to a day or in a chiller (0°C to 4°C) for up to two days.

What are the payment modes you accept?

We accept PayNow, bank transfer, and credit card. For PayNow, please email enquiry@celebox.com.sg or WhatsApp us at +65 6235 2281 with your screenshot of payment transaction.

How do I apply my discount code?

Apply the code at the checkout page. Contact us on WhatsApp at +65 6235 2281 if you need assistance.

What is the lead time for customised cards?

Please order at least 3 days in advance.

I have received an E-Voucher. How do I redeem Celebox’s E- Vouchers?

  1. Scan the QR code
  2. Fill in your voucher number and details
  3. Select one of our 7 outlets for redemption
  4. Choose your preferred date and time for collection
  5. Submit the form
  6. Stay tuned for our E-Order Confirmation to your email!

Kindly provide at least 3 working day’s notice for collection.

When will the E-Voucher expire?

Vouchers are valid for 6 months from the purchase date and will not be refunded if not redeemed.

What should I do if the recipient is not at home during delivery?

We can arrange redelivery to the correct address for an additional $20 ($21.60 with GST) charge, subject to availability.  

Will I be able to split my order for different collection dates?

Contact our hotline for or email us at enquiry@celebox.com.sg for special arrangements. Do include your name, contact no and Order ID!

Can I change or cancel my order after my order is confirmed?
For cancellations, please view our cancellation policy here.

For changes, you may reply to our order confirmation email sent to you from enquiry@celebox.com.sg or WhatsApp us +65 6235 2281 with your Order ID. All changes must be made at least 3 working days prior to delivery date.